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Privacy Policy

Plain-English explanation of what data we collect, why, and how you control it. Written by humans in Dhaka — we read every word before publishing.

EFFECTIVE
01 Jan 2025
LAST UPDATED
15 Mar 2026
DOCUMENT ID
CKB-LEG-PRIV-001
SECTION 01 //

What we collect

We collect only the information we need to run CodeKart BD properly — process your orders, deliver products, support you, and improve the service over time. We never sell your personal data to advertisers or data brokers.

Information you give us directly

  • Account info: name, email address, phone number, and password (encrypted)
  • Purchase details: order history, license activations, downloads
  • Billing info: mobile wallet number (bKash/Nagad/Rocket) or last 4 digits of card — full card numbers never touch our servers
  • Support conversations: messages you send us by email, WhatsApp, or chat
  • Profile data: optional fields like company name, website, country

Information we collect automatically

  • Device data: browser type, operating system, screen size, language preference
  • Usage data: pages visited, products viewed, time spent on the site
  • IP address: used for security and fraud prevention
  • Cookies: see Section 03 for details
SECTION 02 //

How we use it

We process the data above for specific, identified purposes:

  • Deliver products you’ve purchased and generate license certificates
  • Respond to your support requests and run our WhatsApp/email channels
  • Send important account notifications (order confirmations, license updates, refund status)
  • Detect and prevent fraud, abuse, and security threats
  • Improve the service by understanding which products people search for and view
  • Send marketing emails about new products — only if you opted in, and you can unsubscribe anytime
NOTE
We never use your data for purposes you wouldn’t reasonably expect. If we ever want to use your data in a new way, we’ll ask first.
SECTION 03 //

Cookies and tracking

CodeKart BD uses cookies (small files stored in your browser) for three reasons: to keep you logged in, to remember items in your cart, and to understand which products people are looking at so we can stock the right things.

Three categories of cookies

  • Essential cookies — required for login, cart, and checkout to function. Cannot be disabled.
  • Analytics cookies — anonymous usage statistics. Can be disabled in your browser settings.
  • Affiliate cookies — track 90-day attribution for our affiliate program. Set only when you click an affiliate link.

We do not use cookies for advertising re-targeting, and we don’t share cookie data with social media platforms or ad networks.

SECTION 04 //

Third-party services

We use a small number of trusted third parties to run specific parts of the service. Each one only receives the data they need to do their job:

  • Payment processors (bKash, Nagad, Rocket, SSLCOMMERZ, Stripe): receive your payment details to process transactions
  • Email delivery (Amazon SES): sends your order confirmations and support emails
  • Cloud hosting (Digital Ocean, Bangladesh data center): stores account data and product files
  • Analytics (self-hosted Matomo): anonymous page-view data — no profile information shared
  • WhatsApp Business API (Meta): for our support channel — only when you message us

We do not share your data with marketing platforms, ad networks, or data brokers. Period.

SECTION 05 //

Data sharing

We share your personal data only in three specific situations, and never for marketing:

  • With service providers: the third parties listed in Section 04, only the data they need to do their job
  • With original developers: for license registration on products that require it, we share only your name and email — never payment details
  • For legal compliance: if required by a valid court order or law enforcement request in Bangladesh, we may disclose data, but we will notify you unless legally prohibited
IMPORTANT
We will never share your data with advertisers, marketing platforms, or any party for commercial purposes other than running the CodeKart service itself.
SECTION 06 //

Data security

We protect your data using industry-standard practices: HTTPS encryption for all traffic, encrypted database storage for sensitive fields (passwords, license keys, payment tokens), regular security updates, and limited internal access on a need-to-know basis.

Despite our best efforts, no system is 100% secure. If a data breach ever occurs that affects your information, we will notify you by email within 72 hours and explain what happened, what data was affected, and what steps you should take.

SECTION 07 //

Your rights

You always control your data. At any time, you can:

  • Access a copy of all data we hold about you — request via email and we deliver within 7 days
  • Correct inaccurate information — most fields are editable directly in your account dashboard
  • Delete your account and personal data (we keep order records for tax compliance for 7 years, but anonymize them)
  • Export your data in a portable format (JSON or CSV)
  • Object to specific uses, like marketing emails or analytics tracking
  • Restrict processing while we investigate any complaint

To exercise any of these rights, email privacy@codekartbd.com — we respond within 7 business days.

SECTION 08 //

Children's privacy

CodeKart BD is intended for users 18 years and older. We do not knowingly collect personal information from children under 13. If we learn we have collected data from a child under 13 without verified parental consent, we will delete it immediately.

For users between 13 and 18, parental supervision is recommended. Parents who believe their child has provided us with information without consent may contact us to have it removed.

SECTION 09 //

International transfers

Your data is primarily stored on servers located in Bangladesh, with some backups held with Digital Ocean in Singapore. By using the service, you consent to this storage arrangement and to any necessary international transfers.

When we transfer data internationally (such as through global payment processors or email delivery), we ensure equivalent protections through contractual safeguards and only use providers with strong privacy practices.

SECTION 10 //

Retention

We keep your data only as long as we need it:

  • Account data: until you delete your account
  • Order records: 7 years for Bangladesh tax law compliance, then anonymized
  • Support conversations: 3 years for quality and dispute resolution
  • Marketing data: until you unsubscribe, plus a short suppression list to avoid re-contacting you
  • Analytics data: aggregated and anonymized after 90 days
SECTION 11 //

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be announced by email and through a banner on the service at least 30 days in advance. The “Last updated” date at the top reflects the current version.

You can always view archived versions of this policy by emailing privacy@codekartbd.com.

SECTION 12 //

Contact our privacy team

For any privacy-related questions, requests, or concerns:

  • Email: privacy@codekartbd.com
  • Postal: Privacy Officer, CodeKart BD Ltd., House 12, Road 11, Banani, Dhaka 1213, Bangladesh
  • Phone: +880 1700 000000 (Sun-Thu, 10am–7pm BDT)
Questions about this policy?

Our team will explain anything that's unclear.

Reach us in Bangla, English, or Banglish — by WhatsApp, email, or directly from our Dhaka office.